Can y’all believe it’s almost August? This summer is flying by! Even between all the new installs the K.A.M. is overseeing and the preparation for Fall Move In, we are still here at our desks to answer all your questions coming in on the phones and through email.
Here are a few questions we have been answering a lot lately…
1. Can you send me any Move In documents for our new residents?
Of course! In fact they are linked to this blog. Just scroll to the top of the page and click “Move In Documents”. If you think your residents would appreciate any other literature or help from us, just ask!
2. What are the Truck Roll Timelines?
For a single residents the Truck Roll Presence has 48 hours to contact the resident to set up an onsite appointment,
If an entire building is down someone will be onsite with 8 hours and if the entire complex is down the Truck Roll must be onsite in 4 hours.
3. The K.A.M. would like to give a shot out to our Support Team. 24 hours after every Support Ticket is closed a quick survey is sent to the resident who was experiencing the issue. Lately we have been receiving such great positive feedback.
Aryan at Mosaic at Mueller here in Austin, TX says, “I hope to not have many needs to speak with your customer service, however I am happy to do so should everyone be as accommodating as your team.”
David at Villages at Science Drive in Orlando, FL writes, “They called back almost every day to check my progress on the issue, and I talked to multiple people, all equally helpful. “
Emilio at Dakota Ranch in San Marcos, TX exclaims, “Very helpful and professional. Showed real interest in getting my problem solved. Good employee.”